The Senior Infrastructure Network Security Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role
Serves as a key element within the Rackspace support infrastructure and has ownership of technical support for a designated customer base. Provides consulting service to customers on building, maintaining, and upgrading systems to meet customer needs
Owns the relationship held with each customer and serves as an interface between the customer and the Rackspace support infrastructure to ensure the customer’s technical, system administration, and specialist support needs are met. Owns customer issu
Serves as a key element within the Rackspace support infrastructure and has ownership of technical support for a designated customer base. Works with multiple Account teams to complement the goals and tasks of the business on a daily basis. Due to th